RETURNS & EXCHANGES
At the house of SURVIVALPROTEK, we do our best to ensure that our Product descriptions are as detailed as possible so that you will not encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.
ORDER CANCELLATION POLICY
We pride ourselves on our ability to quickly process all orders placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for whatever reason, email us at contact@survieprotek.com as soon as possible.
A large majority of items in stock are processed and/or shipped within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or shipped.
No request to cancel your order can be made. taken into account if it has already been processed.
ADDRESS ERROR
It is your responsibility to verify the accuracy of this address and contact us very quickly to inform us of a modification. The latter can only be carried out if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).
In the latter cases, these packages can be returned to us,but not always. If your order is returned to sender, we will will offer a refund for your order deducted from shipping costs or we will offer you a reshipment, according to your choice.
You are not eligible for reshipment or refund of your order until your package has been received by the sender.
RETURN POLICY
We accept returns* for any reason! That you are dissatisfied or have simply changed your mind. Our returns policy is 14 days from the time you receive your products. If for any reason you are not satisfied, simply fill this return form. Sign it then send it with your package to the address you we will let you know when you write to our support.
